Oops! There are a few reasons you could be struggling here:
- FORGOTTEN PASSWORD
No problem! Go to sign in and select ‘FORGOT PASSWORD’. You’ll then get an email with a new password. Use it to sign in and then reset your password to something more memorable in ‘MY ACCOUNT’. Easy!
- EMAIL NOT RECOGNISED
A ‘USER NOT FOUND’ error could be one of two things. First, double check before and after your email for any sneaky spaces or hidden characters. If that isn’t it, you might have entered your email wrong when signing up. Drop our customer services team a line on email@example.com and they’ll be happy to help.