WHAT HAPPENS IF MY PAYMENT FAILS FIRST TIME?

Don’t worry if your first payment doesn’t go through, we’ll keep trying for you:

  1. PAYPAL USERS

PayPal will have another five attempts, every 24 hours after your first failed payment. If the last one doesn’t work, your account will sadly be cancelled.

  1. CARD PAYMENTS

We’ll have another go at taking payment every 48 hours, for five days after your first failed attempt. If the last one doesn’t work, your account will sadly be cancelled.

NOTE:

If you know this is because your card details have changed, visit ‘MY ACCOUNT’ and follow the details in ‘HOW DO I UPDATE MY DETAILS?’.